Chris Gibbons Resume

Responsible for providing self-service tooling, automation, self-repair, and operational support from the ground up. This empowers and enables the feature delivery teams to be successful in our shared multi-tenant, private and public cloud platforms.

Key Projects & Achievements:

· Manage Cloud Reliability Team

· Owns and maintains core infrastructure, platform services and resources across the enterprise in a shared responsibility model and assists with troubleshooting and resolution of issues in the multi-cloud infrastructure.

· Develops, tests, and deploys code that will configure and manage multi-cloud environments. Supports the deployment and on boarding of applications.

· Builds tools, alerting mechanisms, self-repair and metric dashboards to help Operational teams quickly pinpoint, isolate and resolve issues related to infrastructure, platform services and applications.

· Designs and deploys DevSecOps CI/CD pipelines for containerized applications.

· Participates in code reviews, design reviews and blameless post-mortems.

· Delivers training, coaching, and support for feature delivery teams to better succeed at managing their resources and operational requirements.

· Employee of the Month - Aug 2006, Jul 2007, Jan 2008, Sep 2009, Feb 2010, Oct 2010, Oct 2014, Mar 2015, May 2015, Sep 2015, Oct 2016, Oct 2020

· Employee of the Quarter - Q3 2009, Q1 2015

· SQA Employee of the Year - 2007, 2008, 2010 & 2012

· Chairman of the Board Employee of the Year - 2015

SOFTWARE VALIDATION MANAGER Mar 2006 – Mar 2015

MasterControl, Inc., Salt Lake City, Utah

Responsible for ensuring software quality during the development process and for product releases. Set up, configure, and maintain official test sites and hardware in the SQA test lab. Mark periodic software builds as checkpoints for testing. Test applications through bug and enhancement verification and executing automated, load, functional, and validation (FDA) tests. Develop and peer review test cases and plans and incorporate them into various software tests (including automation and validation). Maintain hardware and software requirements documents.

Key Projects & Achievements:

· Manage Automation Team

· Administer over 70 Windows 2003/2008/2012/2016 Servers

· Developed Automated Test Scripts using QTP (VBScript)

TECH SUPPORT SPECIALIST III May 2005 – Mar 2006

MasterControl, Inc., Salt Lake City, Utah

Responsible for customer product installations and Technical Support, as well as internal Quality Assurance. Responsible to solve problems in a technical/customer support capacity. Conduct product installations either remote or on site. Internal customer support and product testing.

Key Projects & Achievements:

· Installation and support of the company’s software products for customers

· Handling daily issues and questions from customers via incoming calls, emails, etc

· Assisting associates with technical issues related to company product (IS function)

· Testing of company software products

· Act as liaison to and in concert with the company’s contracted Network Administrator

LEAD TECHNICIAN/DISTRICT MGR. Jan 2001 – May 2005

Totally Awesome Computers, Salt Lake City, Utah

Duties include diagnosis, repair, upgrade, and optimizing desktop computers. Support software, hardware, virus/spyware, and networking problems. District Manager over three store locations.

Key Projects & Achievements:

· Promoted from Tech Manager to General Manager to District Manager in three-year period

· Standardized technician expectations company-wide.

· Developed company-wide data backup standards

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Education

Salt Lake Community College 2006 – 2008

Salt Lake City, Utah

Computer Information Systems Associate of Applied Science program.

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Technical Training & Certifications

· AWS Administration – Control Tower

· Experience with several programming languages (JavaScript, Java, Python, PHP, Bash, XML, HTML, ColdFusion, PowerShell)

· Experience working with Kubernetes, Dynatrace, Rancher, Vault, and Confluent

· ISTQB Certified Tester

· VMware ESX Installation/Administration

· Microsoft Server Administration

· Microsoft Exchange Server Administration

· Microsoft SQL Administration

· Active Directory Administration

· Webserver Administration

Chris M. Gibbons

Proficiencies in: